Commercial Support

Professional help, directly from the source

Purchase support from us for direct access to Rockstor engineers with a targeted response time of one business day for all support questions related to Rockstor. Our support is the best compliment to your IT resources, increases your efficiency and adds value by putting you in touch with a Rockstor engineer. From hands on tech support to answering questions and anything in between, we are here to help.

Buy Now

Subscription details

Rockstor Incident-Based support subscription is a flexible pay-as-you-go offering for organizations of all sizes. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with the Rockstor team prior to resolution. Separate support incidents must be purchased for assistance with multiple support issues.

Available Incident Bundle choices 2, 5, 10 (Save more with bigger bundles!)
Validity 1 year from date of purchase.
Support offered by Phone, E-mail and online Collaboration tools
Response Time 1 business day (Support cases are prioritized by severity and we try our best to respond as quickly as possible.)
Available Timings 8AM to 6PM PST during weekdays excluding US Holidays

Before purchasing the support subscription, take full advantage of the product documentation and the community forum where you may find answers to your questions.

Support FAQ Documentation Community

Professional services

Need support for a complex project? Let Rockstor engineers help you. We have development and domain expertise in Storage that can be valuable to your project. We provide design, development and deployment services to help at any stage of your project. E-mail us to get started.